Update: 06/05/24: Sony gives up on forcing PlayStation Network for Helldivers 2.
Original article below:
The HELLDIVERS 2 situation is an increasingly messy one, and it's only getting worse for Arrowhead Game Studios thanks to Sony.
As a reminder on what's going on: since release, HELLDIVERS 2 has stated on the Steam page "Requires 3rd-Party Account: PlayStation Network (Supports Linking to Steam Account)". It has been there all along, although you do have to scroll down a bit to see it. However, due to overwhelming demand initially when it released, they didn't force it. An announcement was posted on the Steam page recently mentioning it will now actually be forced, which interestingly was signed by "Sony Interactive Entertainment" rather than the developer as usual.
The Steam page for HELLDIVERS 2 at time of writing has amassed a crazy 134,069 negative reviews over the last few days. This has pushed the recent reviews into Mostly Negative, with an overall Mixed score.
Now, Sony seem to be doubling down on this. As shown on SteamDB the game is no longer available for purchase in 177 locations. Why? PlayStation Network is not available in a lot of places, and so forcing this will mean players in these regions will be unable to play the game.
Valve has also reportedly begun approving refunds for players not happy about it. Even people with many tens of hours in the game, which is quite unusual for Valve. It makes sense though, Valve likely don't want the legal headaches of potentially thousands of people suddenly unable to play their purchase because of a newly enforced restriction.
Writing on X (formerly Twitter), the Arrowhead CEO posted:
This forcing of the account system comes from Sony directly, not from Arrowhead Game Studios, and clearly the team at Arrowhead are rather unhappy about it too. Writing in Discord, some of their team have been posting updates on it like:
A clear case in how to destroy something great. Hopefully Sony do the right thing here and make steps to fix the situation to improve the experience for players.
It's worth noting that the player counts on Steam have barely changed (SteamDB) at all during this time.
Interestingly. Sony updated their PSN sign-in on PC help page too recently. Originally it stated:
Do I have to sign in to PSN to play a PlayStation game on PC?
Signing in to PSN is optional when playing a PlayStation game on PC.
Then it was changed around May 4th to read:
Do I have to sign in to PSN to play a PlayStation game on PC?
Some PlayStation games may require you sign in and link to an account for PSN.
And now it's back to saying it's optional again. So they changed it and then changed it back.
I'm also hoping this is a wake-up call for Valve too on forced 3rd-party accounts. A single mention in the Steam page sidebar is clearly not enough to inform buyers. My basic idea is to add it clearly during checkout too, above the price and payment info. Something that cannot be skipped. There's quite a lot of games on Steam now that require an extra account, so it would make sense for Valve to have a much more prominent statement on it.
Update: 05/05/24 14:47 - The Arrowhead CEO, Johan Pilestedt, posted on X (formerly Twitter) to confirm "We are talking solutions with PlayStation, especially for non-PSN countries. Your voice has been heard, and I am doing everything I can to speak for the community - but I don't have the final say.".
And in reply to a user mentioning they should have known about this, Pilestedt replied: "I do have a part to play. I am not blameless in all of this - it was my decision to disable account linking at launch so that players could play the game. I did not ensure players were aware of the requirement and we didn't talk about it enough.
We knew for about 6 months before launch that it would be mandatory for online PS titles."
On top of that, just to be clear, another user asked why they sold it in unsupported regions to which Pilestedt replied: "We do not handle selling the game.". So once again, how this is being handled is down to Sony.
Article taken from GamingOnLinux.com.
Quoting: EhvisPSN is not available in e.g. Latvia and Lithuania, both of which are EU countries with the same copyright law as the rest of the EU. And yes, the game is still being sold there.QuoteNow, Sony seem to be doubling down on this. As shown on SteamDB the game is no longer available for purchase in 177 locations. Why? PlayStation Network is not available in a lot of places, and so forcing this will mean players in these regions will be unable to play the game.
This is where things get seriously immoral. If it was always the plan to enforce PSN accounts, why was the game sold in these countries?
Quoting: _wojtekWhat I don't understand is why even require psn account in the first place? what's the "benefit"?To inform at the next shareholders' meeting, "look how our numbers have grown!"
I will say that I personally knew it required a PSN account and performed the linking right at the beginning, and also informed friends they'd have to do the same.
Keeping people happy is all about setting expectations, so I'll repeat the first sentiment from Ehvis: whose fault was it to allow purchase in countries where a PSN account is not legitimately possible? That's the "bad guy" or at best, the person who made the major judgment call failure.
Imagine if you were blocked from the game all of a sudden and given a refund, for a game that you've possibly put in 20-60 hours and are still playing. The refund would not be good enough. You would be outraged.
I don't participate in review bombing games, but if Sony does not look at Discord, do they look at the Steam forum? So, I can sympathize that it may be the only effective way to get attention unfortunately, even though the gameplay does not deserve bad reviews.
Quoting: mphuZA more practical guess is cross-platform play.Quoting: _wojtekWhat I don't understand is why even require psn account in the first place? what's the "benefit"?To inform at the next shareholders' meeting, "look how our numbers have grown!"
TheRiddick May 5
I'm sure this _IS_ that bad for some people who are now locked out of PSN because of the region, but most of the people getting super upset aren't upset about "I can't play anymore" and are more upset about "The account rule they had already said was mandatory but didn't enforce is now being enforced".
So I agree this is dumb for Sony to do and Sony sucks, this feels like one of the least egregious things happening in the games industry right now, and it is kinda shocking to me that it is getting such noise.
Linux_Rocks May 5
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