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I'm absolutely no expert, but have been using Linux since 2003 and generally have been able to troubleshoot on my own and do IT for a living. That said, I am at my damn wits end trying to solve this issue. Since building my PC last year and moving from Intel + Nvidia, I have had very frequent system freezes that require hard shutdowns. I'd generally figure this was some defective hardware if I hadn't seen a number of people with similar or roughly the same components going through the same thing and posting about it on Reddit and other various places. If anyone has experienced this same thing and figured out a solution, I'd really appreciate any help.
What triggers the freeze:
Happens randomly--sometimes as early as the login screen, sometimes with only a browser open, sometimes not til after many many hours of use.
Can usually trigger a freeze faster by running a game through Proton, but that can also be very inconsistent.
So things I've tried:
Updating BIOS (I've updated the BIOS more times than I can recall at this point)
Disabling C-states in BIOS (this was suggested to be the solution by several people on Reddit)
Updating to a newer kernel (tried up to 5.12 with no success)
Updating to a newer mesa
SSH-ing into the computer to attempt to capture logs with no helpful info in them
Installing a different Linux OS (Fedora, Arch, newest Ubuntu)
Installing Windows 10 (runs consistently without issue, but I obviously don't want to run Win)
System info:
Ryzen 9 3900x
Radeon RX 5700 XT
ASUS TUF Gaming B550M-Plus (Wi-Fi)
Thanks!
Ben
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View PC info
Though you say windows runs without issues. Which is a bit weird then.
WHat Aquabat suggested is worth a try though
Last edited by Xpander on 7 June 2021 at 7:01 am UTC
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Last edited by Whitewolfe80 on 7 June 2021 at 1:10 pm UTC
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The RAM (as well as the PSU) is repurposed from my previous build, has been re-seated, is listed as compatible with the motherboard and passes both memory tests I've tried...which I know doesn't always mean it's good RAM. I should probably just invest in some faster RAM and splurge on 32GB.
I've tried this out and haven't had any crashes after a couple hours of gaming, which makes me cautiously hopeful! I'll try a few more games after work today to see how it goes. My hopes have been dashed a few times with other attempts at fixes.
A weird added detail--my system is 100% stable while running CS:GO 🤷♂️
I really appreciate all of you taking the time to respond!
Ben
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For my Ryzen disabling C6 fixed the problem too (I have an old 1300x). Weirdly, i read too somewhere that the C-state issues were fixed in newer hardware. But i have C6 disabled in the BIOS and the kernel options too.
(Seems like people still had problems with C6 last year: https://bugzilla.kernel.org/show_bug.cgi?id=206487)
Sorry for going off topic.
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Run your computer and see if it crashes.
I have a similar problem with my system, the motherboard for one reason or another isn't managing the voltages properly.
And stock overclock (core boost and precision boost) were on by default.
Guess it could also be the cpu as well, but I found killing the motherboards stock oc fixed the problem for me.
running a R7 5800x.
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It may not be a client-side problem. Like @The_Aquabat is also inferring.