Valve Finally Have A Proper Refund Policy For Steam

FINALLY!

If only this had happened back when Steam started up. I know there are like 4 games I have that I'd have requested a refund for on Linux alone.

well it was about time....

http://www.out-law.com/en/topics/commercial/consumer-protection/the-new-consumer-rights-directive/

Consumers have 14 calendar days to change their minds and return the goods for any reason

Currently under English law consumers have seven working days to cancel a sales contract and change their minds. This is commonly referred to as the 'cooling off period'. This will be extended to a minimum of 14 calendar days. The 14 day period will begin from the time the consumer receives the goods – not at the conclusion of the contract as is currently the case.

But Valve vs EU

http://www.gamespot.com/articles/valve-restricts-14-day-eu-refund-law/1100-6425990/

and now is fixed :)

Hmm... maybe I can finally get that refund for Rage I asked for all those years ago. That game literally made me internally rage and almost cry it was so disappointing. Dirt 3 also disappointed me.

I imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).

or maybe GabeN is just is pre-Summer-sale mood. Good step anyway!

Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Well, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.

Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

Hmm... maybe I can finally get that refund for Rage I asked for all those years ago. That game literally made me internally rage and almost cry it was so disappointing. Dirt 3 also disappointed me.

you can't if 14 days are passed if I read correctly

It's not that they wanted to do it. It's just that they legally need to do it.

And now they are of course selling it like it was their idea.

Finally!!! I can now just go ahead and buy the game instead of spending an hour searching google on whether my hardware can support such a game. Well done, Valve.

Well, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.

There is nothing for abuse. This probably is valid only for purchases after this agreement change and only if 14 days are not passed and only if game are played less then 2 hours

Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.

The game must be purchased directly from Steam Store or can any activated key be refunded? What about gifts?

Normally, only direct purchases should be refunded.

Also can we get a refund if we buy a game that does not support Linux? There were cases when devs promised a Linux version and then they either canceled or postponed it (again and again).

Relevant:


Nice, although it´s a pity the policy doesn´t include some kind of retroactive function. I have a folder in my steam-libraray marked: "Trash". Out of my 280+ games those are the handful that I consider so worthless to me, that I´d accept anything simply to have them removed from my steam-library.

If I could get 1 dollar for each of those games, that´d be christmas.

There is nothing for abuse

Well, many games can be played without having Steam running. So you could, theoretically, buy the game, install it, copy the game data somewhere else, and then ask for a refund. You get your money back and keep playing the game outside of Steam. Of course, you'll lose features like cloud saves and achievement tracking, but you might not care about those.

EDIT: Just to be clear, I am not advocating that you do this. This would be illegal too.

Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.

You must really hate these games :)

I imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).

or maybe GabeN is just is pre-Summer-sale mood. Good step anyway!

He had to make a choice between this or wiping his bottom with hunerd dolla bills. The money vaults at Valve are full to overflowing.

Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.

You could locate the install directory under SteamApps, zip the directory up, and email it to the devs/publisher and tell them you're returning the product because it's defective?

Well, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.

There is nothing for abuse. This probably is valid only for purchases after this agreement change and only if 14 days are not passed and only if game are played less then 2 hours

Think again.
Given their relaxed policy about refunding reasons I can imagine a method right now.