About damn time. Valve have a history of really poor support, especially when it comes to refunds, so this is very welcome.
I imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).
This comes with a new version of the Steam client that fixes a few bugs, and adds support for their refunds and support websites.
An excerpt:
QuoteYou can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.
It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we’ll take a look.
You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.
See the full policy here. Article taken from GamingOnLinux.com.
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Quoting: someoneFrom the policy:
Refunds on Pre-Purchased Titles
When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game's release date.
Interesting if it is working same with early access games. Or release date for those games will be date when they entered early access
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