Update: The developers have now had the SteamOS icon removed.
Update 2: Valve removed the icon. I sent off an email to Gabe Newell and he forwarded my email onto another who fixed it:
After purchasing 'Motorsport Manager' [Steam] at release, I was a bit confused as to why it had a SteamOS icon when it downloaded nothing. Sadly, it seems this is false advertising as the developers planned to release it for Linux later.
With no apology offered, the only response we have is from this Steam forum post:
The "As stated above" comment refers to a linked post by someone else to their website, which contains information you would expect to see prominently stated on their Steam store page.
I can tolerate and understand mistakes (shit happens), but they offered nothing in the way of even the most simple of apologies.
I have requested a refund, as I think this practice should not be allowed. Having a SteamOS icon on Steam to me (and to everyone) means it has a SteamOS/Linux version available, not that it will have one in future. We all know how well that goes down sometimes, with repeated delays or versions never actually coming out for Linux. It also shows up on Steam's recently released list for SteamOS/Linux, which is obviously false too.
Update: Steam gave me a refund.
I'm now not surprised they didn't reply to either my tweets or emails before or after release, if this is their way of doing business.
Despite all that, I still want to play the damn game. Right now though, I am just a very frustrated customer at poor customer service from both Valve and Playsport Games/SEGA for allowing this confusion to happen.
Update 2: Valve removed the icon. I sent off an email to Gabe Newell and he forwarded my email onto another who fixed it:
QuoteHi Liam,
Thanks for your inquiry about Motorsport Manager. We've already corrected the situation earlier today and notified Sega this wasn't an appropriate use of the Store platform support icons.
For anyone that purchased the game prior to the change, I would recommend that they request a refund:
http://store.steampowered.com/steam_refunds/
After purchasing 'Motorsport Manager' [Steam] at release, I was a bit confused as to why it had a SteamOS icon when it downloaded nothing. Sadly, it seems this is false advertising as the developers planned to release it for Linux later.
With no apology offered, the only response we have is from this Steam forum post:
QuoteHi guys,
As stated above - Mac and PC are out now and Linux will be following shortly with our first round of patches.
The "As stated above" comment refers to a linked post by someone else to their website, which contains information you would expect to see prominently stated on their Steam store page.
I can tolerate and understand mistakes (shit happens), but they offered nothing in the way of even the most simple of apologies.
I have requested a refund, as I think this practice should not be allowed. Having a SteamOS icon on Steam to me (and to everyone) means it has a SteamOS/Linux version available, not that it will have one in future. We all know how well that goes down sometimes, with repeated delays or versions never actually coming out for Linux. It also shows up on Steam's recently released list for SteamOS/Linux, which is obviously false too.
Update: Steam gave me a refund.
I'm now not surprised they didn't reply to either my tweets or emails before or after release, if this is their way of doing business.
Despite all that, I still want to play the damn game. Right now though, I am just a very frustrated customer at poor customer service from both Valve and Playsport Games/SEGA for allowing this confusion to happen.
Some you may have missed, popular articles from the last month:
Good job. Glad this was fixed fast.
0 Likes
Yeah, they fucked me up once again.
Games showing Linux support icon on their profiles but not having Linux support...
Games not showing the icon but actually having the Linux install button available...
Games removed from Steam (no profile page, no icons) but available for anyone who already owned them...
And Steam API doesn't provide something as simple as a list of platforms the given title supports either.
Bitter hello from steamlinuxchecker developer.
Last edited by cprn on 10 November 2016 at 11:41 pm UTC
Games showing Linux support icon on their profiles but not having Linux support...
Games not showing the icon but actually having the Linux install button available...
Games removed from Steam (no profile page, no icons) but available for anyone who already owned them...
And Steam API doesn't provide something as simple as a list of platforms the given title supports either.
Bitter hello from steamlinuxchecker developer.
Last edited by cprn on 10 November 2016 at 11:41 pm UTC
0 Likes
Quoting: liamdaweUpdated article: My email to Gabe seems to have done the job, Valve actually suggest you get a refund.
Well, nice job as this is clearly not acceptable.
0 Likes
Seems like the latest patch added Linux support!
http://steamcommunity.com/games/415200/announcements/detail/261602305743478820
Can anyone who purchased it confirm that the Linux client is included this time?
edit: user feedback suggests that isn't launching.
Last edited by urlauber on 24 November 2016 at 9:14 am UTC
http://steamcommunity.com/games/415200/announcements/detail/261602305743478820
Can anyone who purchased it confirm that the Linux client is included this time?
edit: user feedback suggests that isn't launching.
Last edited by urlauber on 24 November 2016 at 9:14 am UTC
0 Likes
See more from me