Viewing topic HyperDrive GEN2 - Not All Ports Work

HyperDrive GEN2 - Not All Ports Work

Cyba.Cowboy May 4, 2022

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Linux Distribution: Pop!_OS 22.04 LTS
Desktop Environment: GNOME 42.0
Graphics Card: GeForce MX250
GPU Driver Version: 510.68.02

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I am trying to use the Hyper 'HyperDrive GEN2' (18-port version) with my ASUS ZenBook Duo UX481FL, but only some of the ports (on the HyperDrive GEN2) are functional, when this hub is connected to my laptop via USB Type-C... For example, all of the USB Type-A ports and the Micro SD card reader work fine, but the HDMI Type A ports do not.

For reference, this is the product I am having issues with:
https://www.hypershop.com/collections/usb-c-hubs-and-adapters/products/hyperdrive-gen2-12-port-usb-c-docking-station

When I used to run Ubuntu 20.04 LTS, it was the same issue; I was just too lazy to do anything about it, plus all the ports I had a need for at the time worked fine.

I suspect that the first thing to do would be to identify exactly what ports my USB Type-C port can "see" when the 'HyperDrive GEN2' hub is connected to it... But I'm not exactly sure how to do that.

Any help or advice would be appreciated though.

Note any particular steps to reproduce it below here

Connected the hub to my computer using USB Type-C.

Last edited by Cyba.Cowboy on 7 September 2022 at 8:34 pm UTC

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Cyba.Cowboy Sep 6, 2022

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Anybody?

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damarrin Sep 6, 2022

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The link to the product page produces a 404.

Maybe the HDMI ports are some sort of USB displaylink thingy? That doesn't, or at least didn't use to work in Linux.

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Cyba.Cowboy Sep 7, 2022

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Quoting: damarrinThe link to the product page produces a 404.

I fixed the link - it looks like they changed it...

Quoting: damarrinMaybe the HDMI ports are some sort of USB displaylink thingy? That doesn't, or at least didn't use to work in Linux.

I'm not sure what you mean by this, but is there some way I can check this?

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damarrin Sep 7, 2022

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The crucial bit of info here might be that the USB-C port must support DisplayPort Alt Mode (it's in the hub's specs).

Here's a thread that might be relevant: https://zentalk.asus.com/en/discussion/62143/asus-zenbook-ux481fl-displayport

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Cyba.Cowboy Sep 9, 2022

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Quoting: damarrinThe crucial bit of info here might be that the USB-C port must support DisplayPort Alt Mode (it's in the hub's specs).

Here's a thread that might be relevant: https://zentalk.asus.com/en/discussion/62143/asus-zenbook-ux481fl-displayport

I've never heard of "Alt Mode"... But according to that link you shared, my USB Type-C port doesn't support "Alt Mode" via the USB Type-C port; so in theory, my HyperDrive GEN2 wouldn't be able to run an external display / monitor via USB Type-C even under a Microsoft Windows-based operating system (which natively supports Windows-based operating systems).

That's a shame.

Thanks for your help, @damarrin!

Last edited by Cyba.Cowboy on 9 September 2022 at 9:33 pm UTC

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